• FagorBrandt
• Core values
• Our brands
• Innovation
• The Industrial tool
• The Service Unit
• Logistics
• Human Resources
• Contacts
•  

• Service policy
• Responsibilities
• Areas of activity
• Key figures

Service policy

The Service Unit: a benchmark

The Service Unit is a real source of added value for FagorBrandt. Its 300 employees aim to provide total customer satisfaction. The Unit is an industry benchmark.

The Service Unit manages a database of spare parts for all products sold and coordinates the logistics to guaranteed 97,51% availability of spare parts.

Distributor and customer hotlines are used by the unit for handling queries. Every year the Service Unit manages 7 500 visits from customers, provides 500 days training and carries out 120 000 service calls.

Customers first: a state of mind

Every Group employee is expected to support the company’s "customer first" culture. This culture enables the Group to introduce regular product and service improvements without going through lengthy commercial, administrative or industrial procedures.

The "customer first" policy is reflected by the Group’s extremely efficient customer service department, efficient call management system and staff commitment.